We are very proud to announce that we are now offering an outstanding Property Management service that caters to the needs of all investors.
From self-managing landlords right through to those who prefer a completely hands-off service, we have an option for you!
Initial numbers will be limited to ensure that we can provide our customers the very best service, so please make sure to register your interest below.

DIY Plan

1% + GST

Rent Collection Only

An amazing value option that ensures a landlord does not have to hand out sensitive bank details to their tenants and makes sure they are alerted if a payment is missed:

  • Real Time Rent Payments – No Waiting until End of Month
  • Smart Arrears Reminders (Email Only)

Lite Plan

3% + GST

Rent Collection, Arrears & Invoices

A great option for landlords who still like to maintain control but want some insurance against voiding their Landlord’s Insurance policy in regards to Tenant Breaches:

  • Real Time Rent Payments – No Waiting until End of Month
  • Smart Arrears Reminders (Email Only)
  • Arrangement of Arrears Payment Plans
  • Issue of Breach Notices
  • Payment of Utility and Similar Invoices for Landlord
  • Issuing and Receipt of Tenant Water Bills

Standard Plan

5% + GST

Full-Service Property Management

This option is for landlords that prefer a more hands-off approach to their investments, however our unique landlord portal will keep you fully informed at all times:

  • Real Time Rent Payments – No Waiting until End of Month
  • Smart Arrears Reminders (Email and SMS)
  • Arrangement of Arrears Payment Plans
  • Issue of Breach Notices
  • Payment of Utility and Similar Invoices for Landlord
  • Issuing and Receipt of Tenant Water Bills
  • Fielding of Maintenance Requests from Tenants
  • Arranging Maintenance Work Orders with Trades
  • Validation & Payment of Maintenance Invoices
  • Routine Inspections incl Follow-up Inspections
  • Exit Inspection Reports

Leasing

1 Week of Rent + GST

Rental Appraisal
Open Home Inspections
Private Tenant Inspections
Application Processing
Tenant Default Database Checks
Lease Preparation and Signing
Bond Payment Processing
Entry Condition Report Inspection

*Lease Renewals are only charged at $100 + GST and include an updated Rental Appraisal, all Lease Preparation, Bond Updates etc

Marketing

$150 incl GST

Highlight Advert on realestate.com.au attracting 1.5x more potential tenants
Standard Adverts on domain.com.au, homely.com.au, squiiz.com.au and rent.com.au
Large Eye-Catching professionally installed For Rent sign to attract local tenants

*Does not include Professional Photography which may be required and billed at cost by the supplier

Other

Once-Off Title Search: At Cost
Tribunal Preparation: $100 + GST
Tribunal Application: At Cost
Tribunal Attendance: $200 + GST
Insurance Claim Management: $100 + GST (waived for certain insurers)
Renovation Oversight: $200 + GST (for works over $2000)
Postage: At Cost (only required where consent to electronic communication not given)

Register your interest below

 

Frequently Asked Questions

We do this by harnessing the latest technology available in our industry. Some examples of this include our Real Time Payments Platform that significantly reduces time and errors in our accounting department; our AI powered Smart Arrears processing that can learn your tenant’s habits and tailor each message to suit them which can achieve up to an 90% reduction in arrears events; and our unique Compliance and Maintenance system that automatically prompts trades to keep the job moving and ensures we are never spending wasted time following them up.

In addition to having the best in class technology powering our business, another way we deliver great value is by ensuring our customers aren’t paying bloated fees for services that are rarely used. For instance, many investors will never once make an insurance claim the entire time they own their property; or may only have one bad apple tenant in 5-7yrs requiring a rare trip to the Tribunal. This is why we prefer to offer the lowest possible management fee and have very reasonable charges to recoup the time cost of the extra work involved when these rare events do occur.

Our DIY and Lite Plans are available in all parts of Queensland, however our Standard Plan and most of our Leasing services are only available in South East Queensland at this time. Please let us know where you are located and we will endeavour to help you.

Again, our best in class technology means that we can effectively manage properties absolutely anywhere. A cornerstone of this is our Tenant App that is downloadable for both Android and iOS devices. This allows tenants to pay their rent, log maintenance and communicate directly with their property manager. We also have a partnership with Australia Post to ensure that those tenants who aren’t as tech savvy can still get their rent paid on time.

For landlords on our Standard Plan, we take care of all of this. Tenants are able to report maintenance directly in their App which can include both photos and videos of the issue. This immediately alerts the Property Manager who will arrange for the work to be carried out or for quotes to be submitted based on each landlord’s preferences. For landlords on our DIY and Lite Plans, we will furnish your tenants with the contact details that you have provided to us for them to be able to report any issues to you directly.

You will usually receive the rent into your nominated account in less than 48 business hours. However, with many large banks now enabling ‘New Payment Platform’ and ‘Osko’ transactions, you may receive it in just minutes.

There are multiple options when it comes to the payment of bills and maintenance invoices. We pride ourselves on absolute flexibility in this regard. The majority of our customers prefer to have all of the rent paid to them immediately (often split between their investment mortgage account, and an offset account linked to their home residence mortgage), and then provide us with either a Visa/Mastercard Debit Card linked to the aforementioned offset account, or a separate Credit Card to cover the payments. This way, the maximum financial benefit is received from each rent dollar before needing to be paid out. Contact us to learn about all of the options including withholding of funds, payment from rent, and more.

No. We make it very simple and easy for you by taking care of all of the necessary paperwork and communication required to transfer your investment property over to us.

Not really, no. The impact of switching over is minimal at most and again, we will contact the tenants and let them know all of the important information including how to pay rent and report maintenance. In fact we often hear that once transferred, Tenants much prefer using our App and receive a much better and more responsive service than ever before.

Absolutely! We believe this is a non-negotiable in the effective management of your investment property and our relationship with you, our customer. We also make it easier than ever for you to get in touch with your Property Manager through our dedicated Landlord App where you will be able to message them directly; and that’s if you need to as you’ll be able to access all maintenance, rent, lease details, inspection reports and so much more.

We are really proud to be able to support flexible working arrangements for our Property Managers, which means the person inspecting your property most often lives and works right around the corner. Whilst we do embrace a work from home environment, we do not outsource any of our work to contractors.

Emergency situations are typically incidents that threaten a tenant’s immediate health and safety like: Gas Leaks, Flooding, Blocked Drains, Exposed and Live Electrical Wiring, or similar. Issues that are definitely not emergency situations are: Leaking taps, Appliances not working, Oven not starting, Internet not working. Each request is immediately vetted to ensure it’s a genuine emergency.

In Queensland, we are obliged to forward this money to the Residential Tenancies Authority who are the body entrusted under state legislation to hold this money and mediate disputes, should they arise.

Not necessarily, most landlords will already have high quality photos taken previously that we can use to advertise your property. However if you don’t, and being that digital marketing is key in securing the best tenants, we suggest that you engage a professional photographer to ensure your property is portrayed in it’s best light. We are normally able to refer you to a top level photographer at a very reasonable price.

Not only do you get an EOFY Statement, but you have a completely transparent view of everything concerning your investment via our dedicated Landlord App. This can be accessed by both Android and iOS users as well as a web browser version for those who prefer to keep track on their computer.

Zip. Zero. Zilch. We don’t believe in hiding a bunch of extra fees only to spring them on you later. All of our fees are displayed here. Of course you will have some extra costs involved with owning an investment property such as landlord insurance, smoke alarm compliance. But we can help you with these to make sure you aren’t paying too much.